>SharePoint Configuration Wizard Woes (An update conflict has occured DiagnosticService is being updated)

>Recently we had an issue where I was applying the latest updates to our test SharePoint server. Unfortunately for one reason or another once I had applied the MOSS Infrastructure Update the installation failed and everytime I ran the hotfix installer it would get all the way to the end and throw an error.

Looking at the event logs there were a number of issues where stored procedures could not be found so we decided to rollback the server to a previous backup using Acronis TrueImage.

Something that I should make clear is that the server is a VMWare ESX Server based virtual machine and is running Windows 2003 R2 64bit. After the C: and database data and logs were restored I snapshotted the machine and then started the process of applying the WSS Infrastructure Update….

The hotfix installed all the binaries ok and so started the SharePoint Configuration Wizard, this got to step2 and threw an error.

An update conflict has occured DiagnosticService is being updated.

Performing a quick google uncovered this little gem from Microsoft, “When updating the alternate access mapping the message – An update conflict has occurred, and you must re-try this action occurs. This Knowledge base article (KB 939308) goes through a process to clear down the configuration cache which is found in c:\documents and settings\all users\application data\microsoft\sharepoint\config\{guid}\

Following the instructions allowed the successfully installation of the Infrastructure Update and got the machine going again.

Hopefully this will help someone in a similar pickle!

Cheers
Simon

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